Last updated: July 2026

1. Cancellations by Attendees

Once a pass is booked and payment is confirmed, it generally cannot be cancelled for a refund, except where required by applicable law. Please review your pass type and event dates carefully before completing your booking.

2. Cancellations or Rescheduling by Organisers

In the rare event that Satrang Enterprises (Satrang) needs to cancel, postpone, or reschedule an event due to circumstances beyond our control (including but not limited to weather, venue issues, government regulations, or force majeure), ticket holders will be notified via email/SMS and offered an alternative date or a refund/credit as decided by the organisers.

3. Change of Plans

If you are unable to attend after booking, we are unable to offer a cancellation refund. You may, however, be permitted to transfer your pass to another individual where the booking system allows it u2014 please contact us in advance to check eligibility.

4. How to Request a Cancellation

If you believe your situation qualifies for an exception (such as a duplicate booking or a technical error during payment), please email us at satranggroup.26@gmail.com with your booking reference number within 48 hours of the transaction.

5. Contact Us

For any cancellation-related questions, contact us at satranggroup.26@gmail.com or through the numbers listed on our Contact page.