Last updated: July 2026

1. General Policy

All pass purchases for Satrang Enterprises (Satrang) events are, as a general rule, non-refundable and non-transferable once payment is confirmed, except in the specific situations described below or where required by law.

2. Situations Eligible for a Refund

• The event is cancelled entirely by the organisers and no alternative date is offered.
• A duplicate payment was made for the same pass due to a technical error.
• An amount was debited from your account but the booking was not confirmed on our system.

3. Refund Process

Eligible refund requests should be sent to satranggroup.26@gmail.com along with your payment reference/transaction ID and booking details. Our team will verify the request and confirm eligibility within a reasonable timeframe.

4. Refund Timeline

Once approved, refunds are processed back to the original mode of payment within 5–7 business days, depending on your bank or payment provider’s processing time.

5. Non-Refundable Items

Convenience fees, payment gateway charges, and any add-on services (if applicable) are non-refundable even in cases where the base pass amount is refunded.

6. Contact Us

For refund status or any related questions, please write to us at satranggroup.26@gmail.com.